Returns & Exchanges
At TRM Metal Products, we stand behind the durability and quality of our home hardware. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and details of the metal products you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the items in their original packaging, ensuring all mounting hardware and components are included to prevent damage during transit.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking number for reference.
Quality Inspection & Refund
Once our team inspects the returned hardware for resale condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing